Order Queries
Have a problem with your order, check out your options here.
Order Cancellations
Our warehouse team work hard to despatch all orders as quickly as possible, therefore we cannot guarantee we will be able to cancel an order before despatch.If you do wish to try and cancel an order please contact us.
Amending delivery information
Our warehouse team work hard to dispatch all orders as quickly as possible, therefore, we cannot guarantee we will be able to amend delivery information before dispatch. If you do wish to try and change an address please contact us. providing the cor
Amending items ordered
If you have ordered an incorrect item, please contact us as soon as possible and we can attempt to stop your order from processing although this is not guaranteed. Changes to personalised orders. We advise customers to please be very careful when add
I've made multiple orders, can I combine them?
Unfortunately, due to the volume of orders that we receive, we are unable to combine orders. Please also be aware that at busy times orders placed close together may be despatched on different days.
I've only received part of my order
We ship our products from multiple locations, therefore sometimes products from your order are shipped at different times and will arrive in separate parcels, or may be split due to weight limitations.Please check your shipment notifications for more
I haven't received a confirmation email for my order
Sometimes order confirmation email can go in to the spam/junk folders so please check this first. If using an express payment option such as Apple pay or PayPal, these will sometimes default the email address provided to the one associated to this pa