How to return an itemUpdated 5 months ago
In the unlikely event you do not love your items and want to return them, we offer a 14 day returns period from receiving your order, please find all returns information below.
Returns for UK customers
We offer a 14 day returns period from receiving your order subject to the following conditions.
- Returns must be sent to us within 14 days.
- Please ensure your order number is included or we will be unable to process your return.
- All products must be returned in an unused condition with original tags/packaging
- Any personalised items (textile or prints) and product purchased from our sample sale are non-refundable.
- We advise customers to send their returns to us via a method that can provide a proof of postage.
- We are so sorry, we currently do not offer currently offer exchanges.
Login to our returns portal using your email address here and create a returns request. This will then be reviewed by our team and a label will be sent for you to return your order to us.
We charge a flat rate postage fee of £3.50 for each return (not per item returned), this will be deducted from the amount refunded to you.
If you have a faulty item please contact us regarding this before requesting a return, faulty returns are not charged a returns postage fee.
Your refund will be processed within 7 working days of us receiving your return given it's complies with the conditions mentioned above, all refunds are processed back to the original payment method.
Returns for International customers
We offer a 14 day returns period from receiving your order subject to the following conditions.
- Returns must be sent to us within 14 days.
- Please ensure your order number is included or we will be unable to process your return.
- All products must be returned in an unused condition with original tags/packaging
- Any personalised items (textile or prints) and product purchased from our sample sale are non-refundable.
- We advise customers to send their returns to us via a method that can provide a proof of postage.
- We are so sorry, we currently do not offer currently offer exchanges.
Login to our returns portal using your email address here and create a returns request. This will then be reviewed by our team, once approved you can returns your order to the address below.
Returns Address:
Returns at Eleanor Bowmer
Unit 5/6 Albion Business Centre
Wardley Industrial Estate
Worsley
M28 2LY
United Kingdom
The postage costs of returning an international order to us are at the customers expense, we recommend customers use a postal/courier option that provides appropriate tracking and insurance for the items being returned.
If you have a faulty item please contact us regarding this before requesting a return, faulty returns are not charged a returns postage fee.
Your refund will be processed within 7 working days of us receiving your return given it's complies with the conditions mentioned above, all refunds are processed back to the original payment method.
Wallpaper Returns
Returns are accepted on all wallpaper in line with the above processes for wallpaper which is still in the original unopened packaging in an unused, new condition.