In the unlikely event you do not love your items we are happy to accept returns for all orders placed through eleanorbowmer.co.uk within 30 days of receiving your order.Simply log into our Returns Portal and create a returns request. This will then b

In the unlikely event you do not love your items we are happy to accept returns for all orders placed through eleanorbowmer.co.uk within 30 days of receiving your order. Simply log into our <a href="https://www.eleanorbowmer.co.uk/apps/returns/" title="Returns Portal">Returns Portal</a> and create a returns request. This will then be reviewed by our team.&#xA0;For our UK customers, we provide a returns label at a flat rate postage fee of &#xA3;3.50 for each return (not per item returned), this will be deducted from the amount refunded to you. Faulty returns are not charged a returns postage fee.&#xA0;For international customers separate instructions will be provided once your return request has been approved.&#xA0;Your refund will be processed within 7 working days of us receiving your return given it&apos;s in the conditions mentioned below, all refunds will be applied to the original payment method unless selected in the returns portal: &#xA0; Please note:<ul><li>Returns must be sent to us within 14 days of your request being approved.&#xA0;</li><li>Please ensure your order number is included or we will be unable to process your return.</li><li>All products must be returned in an unused condition with original tags/packaging.</li><li>Any personalised items (textiles or prints)&#xA0;are non-refundable.</li><li>We currently only offer exchanges on clothing products for an alternative size.</li></ul>&#xA0;Wallpaper Return&#xA0;Returns are accepted on all wallpaper which is still in the original unopened packaging in an unused, please follow the steps above. &#xA0;&#xA0; &#xA0;Faulty / Damaged Items:&#xA0;We aim for all orders to arrive in the same condition that we dispatch them, if anything arrives damaged, faulty or there is any other problem with your order then please contact us within 14 days of receiving your order.&#xA0;&#xA0;If any product develops a fault after 6 months, it is up to the customer to prove this was faulty at the point of delivery.&#xA0; &#xA0;If you have any queries,&#xA0;please <a href="https://www.eleanorbowmer.co.uk/pages/contact-us">contact us</a> regarding this before requesting a return.

How to return an item

We aim for all orders to arrive with you in perfect condition, if anything arrives damaged, faulty or there is any other problem with your order then please contact us within 14 days of receiving your order. Damaged on arrival. We are really sorry an

We aim for all orders to arrive with you in perfect condition, if anything arrives damaged, faulty or there is any other problem with your order then please <a href="https://www.eleanorbowmer.co.uk/pages/contact-us">contact us</a> within 14 days of receiving your order.&#xA0; Damaged on arrivalWe are really sorry an item has arrived damaged in your order, please <a href="https://www.eleanorbowmer.co.uk/pages/contact-us">contact us</a> attaching clear photographs of the damaged item/s and any damage to the packaging on arrival. Faulty on arrivalWe are really sorry an item has arrived with a fault, please <a href="https://www.eleanorbowmer.co.uk/pages/contact-us">contact us</a> attaching clear photographs of the faulty item/s. Faulty after useIf any product purchased directly from us develops a fault within 6 months, please <a href="https://www.eleanorbowmer.co.uk/pages/contact-us">contact us</a> attaching clear photographs of the faulty item/s.Any products developing a fault after 6 months of use, will not typically be considered by our customer service team unless it was proven the fault was present on receipt. Faulty - purchased from another retailerUnfortunately our customer service team can only consider items that have been purchased directly from us, if your item was purchased through one of our retail partners then you would need to report the issue to their customer services team, contact details can usually be found at the footer of their website.

Faulty/ Damaged items

In the unlikely event you do not love your wallpaper or have ordered a roll too many and want to return them, we offer a 30 day returns period from receiving your order, please find all returns information below. Wallpaper Returns. Returns are accept

In the unlikely event you do not love your wallpaper or have ordered a roll too many and want to return them, we offer a 30 day returns period from receiving your order, please find all returns information below.&#xA0; Wallpaper ReturnsReturns are accepted on all wallpaper in line with the below processes for wallpaper which is still in the original unopened packaging in an unused, new condition.&#xA0;Simply log into our <a href="https://www.eleanorbowmer.co.uk/apps/returns/" title="Returns Portal">Returns Portal</a> and create a returns request. This will then be reviewed by our team.&#xA0;For our UK customers, we provide a returns label at a flat rate postage fee of &#xA3;3.50 for each return (not per item returned), this will be deducted from the amount refunded to you. Faulty returns are not charged a returns postage fee.&#xA0;For international customers separate instructions will be provided once your return request has been approved.&#xA0;Your refund will be processed within 7 working days of us receiving your return given it&apos;s in the conditions mentioned below, all refunds will be applied to the original payment method unless selected in the returns portal: &#xA0; Please note:<ul><li>Returns must be sent to us within 14 days of your request being approved.&#xA0;</li><li>Please ensure your order number is included or we will be unable to process your return.</li><li>All products must be returned in an unused condition with original tags/packaging.</li><li>Discontinued wallpaper which has been ordered as a&#xA0;&quot;custom&quot;&#xA0;production is non returnable.</li><li>We currently only offer exchanges on clothing products for an alternative size.</li></ul> If you have a faulty item please <a href="https://www.eleanorbowmer.co.uk/pages/contact-us">contact us</a> regarding this before requesting a return, faulty returns are not charged a returns postage fee.&#xA0;

Wallpaper returns

If you have a question that hasn't been covered, please do drop us a message on the link above. Our team aim to respond to all queries within two working days.

Eleanor Bowmer

Need to return an item, no problem we have the information needed.

Returns and Refunds

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