In the unlikely event you do not love your items and want to return them, we offer a 14 day returns period from receiving your order, please find all returns information below. Returns for UK customersWe offer a 14 day returns period from receiving y

In the unlikely event you do not love your items and want to return them, we offer a 14 day returns period from receiving your order, please find all returns information below. &#xA0; Returns for UK customers We offer a 14 day returns period from receiving your order subject to the following conditions.<ul><li>Returns must be sent to us within 14 days.</li><li>Please ensure your order number is included or we will be unable to process your return.</li><li>All products must be returned in an unused condition with original tags/packaging</li><li>Any personalised items (textile or prints) and product purchased from our sample sale are&#xA0;non-refundable.</li><li>We advise customers to send their returns to us via a method that can provide a proof of postage.</li><li>We are so sorry, we currently do not offer currently offer exchanges.</li></ul>Login to our returns portal using your email address<a href="https://shopify.com/11251155003/account" style=" text-decoration: underline 1px;">&#xA0;here</a> and create a returns request. This will then be reviewed by our team and a label will be sent for you to return your order to us.&#xA0;We charge a flat rate postage fee of &#xA3;3.50 for each return (not per item returned), this will be deducted from the amount refunded to you.&#xA0; If you have a faulty item please <a href="https://www.eleanorbowmer.co.uk/pages/contact-us">contact us</a> regarding this before requesting a return, faulty returns are not charged a returns postage fee.&#xA0;Your refund will be processed within 7 working days of us receiving your return given it&apos;s complies with the conditions mentioned above, all refunds are processed back to the original payment method. Returns for International customersWe offer a 14 day returns period from receiving your order subject to the following conditions.<ul><li>Returns must be sent to us within 14 days.</li><li>Please ensure your order number is included or we will be unable to process your return.</li><li>All products must be returned in an unused condition with original tags/packaging</li><li>Any personalised items (textile or prints) and product purchased from our sample sale are&#xA0;non-refundable.</li><li>We advise customers to send their returns to us via a method that can provide a proof of postage.</li><li>We are so sorry, we currently do not offer currently offer exchanges.</li></ul>Login to our returns portal using your email address<a href="https://shopify.com/11251155003/account" style=" text-decoration: underline 1px;">&#xA0;here</a> and create a returns request. This will then be reviewed by our team, once approved you can returns your order to the address below. &#xA0;Returns Address:Returns at Eleanor BowmerUnit 5/6 Albion Business CentreWardley Industrial EstateWorsleyM28 2LYUnited KingdomThe postage costs of returning an international order to us are at the customers expense, we recommend customers use a postal/courier option that provides appropriate tracking and insurance for the items being returned. If you have a faulty item please <a href="https://www.eleanorbowmer.co.uk/pages/contact-us">contact us</a> regarding this before requesting a return, faulty returns are not charged a returns postage fee.&#xA0;Your refund will be processed within 7 working days of us receiving your return given it&apos;s complies with the conditions mentioned above, all refunds are processed back to the original payment method. Wallpaper ReturnsReturns are accepted on all wallpaper in line with the above processes for wallpaper which is still in the original unopened packaging in an unused, new condition.&#xA0;

How to return an item

We aim for all orders to arrive with you in perfect condition, if anything arrives damaged, faulty or there is any other problem with your order then please contact us within 14 days of receiving your order. Damaged on arrival. We are really sorry an

We aim for all orders to arrive with you in perfect condition, if anything arrives damaged, faulty or there is any other problem with your order then please <a href="https://www.eleanorbowmer.co.uk/pages/contact-us">contact us</a> within 14 days of receiving your order.&#xA0; Damaged on arrivalWe are really sorry an item has arrived damaged in your order, please <a href="https://www.eleanorbowmer.co.uk/pages/contact-us">contact us</a> attaching clear photographs of the damaged item/s and any damage to the packaging on arrival. Faulty on arrivalWe are really sorry an item has arrived with a fault, please <a href="https://www.eleanorbowmer.co.uk/pages/contact-us">contact us</a> attaching clear photographs of the faulty item/s. Faulty after useIf any product purchased directly from us develops a fault within 6 months, please <a href="https://www.eleanorbowmer.co.uk/pages/contact-us">contact us</a> attaching clear photographs of the faulty item/s.Any products developing a fault after 6 months of use, will not typically be considered by our customer service team unless it was proven the fault was present on receipt. Faulty - purchased from another retailerUnfortunately our customer service team can only consider items that have been purchased directly from us, if your item was purchased through one of our retail partners then you would need to report the issue to their customer services team, contact details can usually be found at the footer of their website.

Faulty/ Damaged items

In the unlikely event you do not love your items and want to return them, we offer a 14 day returns period from receiving your order, please find all returns information below. Wallpaper Returns. Returns are accepted on all wallpaper in line with the

In the unlikely event you do not love your items and want to return them, we offer a 14 day returns period from receiving your order, please find all returns information below.&#xA0; Wallpaper ReturnsReturns are accepted on all wallpaper in line with the below processes for wallpaper which is still in the original unopened packaging in an unused, new condition.&#xA0;&#xA0; Returns for UK customers We offer a 14 day returns period from receiving your order subject to the following conditions.<ul><li>Returns must be sent to us within 14 days.</li><li>Please ensure your order number is included or we will be unable to process your return.</li><li>All products must be returned in an unused condition with original tags/packaging</li><li>Any personalised items (textile or prints) and product purchased from our sample sale are&#xA0;non-refundable.</li><li>We advise customers to send their returns to us via a method that can provide a proof of postage.</li><li>We are so sorry, we currently do not offer currently offer exchanges.</li></ul>Login to our returns portal using your email address<a href="https://shopify.com/11251155003/account" style=" text-decoration: underline 1px;">&#xA0;here</a> and create a returns request. This will then be reviewed by our team and a label will be sent for you to return your order to us.&#xA0;We charge a flat rate postage fee of &#xA3;3.50 for each return (not per item returned), this will be deducted from the amount refunded to you.&#xA0; If you have a faulty item please <a href="https://www.eleanorbowmer.co.uk/pages/contact-us">contact us</a> regarding this before requesting a return, faulty returns are not charged a returns postage fee.&#xA0;Your refund will be processed within 7 working days of us receiving your return given it&apos;s complies with the conditions mentioned above, all refunds are processed back to the original payment method. Returns for International customersWe offer a 14 day returns period from receiving your order subject to the following conditions.<ul><li>Returns must be sent to us within 14 days.</li><li>Please ensure your order number is included or we will be unable to process your return.</li><li>All products must be returned in an unused condition with original tags/packaging</li><li>Any personalised items (textile or prints) and product purchased from our sample sale are&#xA0;non-refundable.</li><li>We advise customers to send their returns to us via a method that can provide a proof of postage.</li><li>We are so sorry, we currently do not offer currently offer exchanges.</li></ul>Login to our returns portal using your email address<a href="https://shopify.com/11251155003/account" style=" text-decoration: underline 1px;">&#xA0;here</a> and create a returns request. This will then be reviewed by our team, once approved you can returns your order to the address below. &#xA0;Returns Address:Returns at Eleanor BowmerUnit 5/6 Albion Business CentreWardley Industrial EstateWorsleyM28 2LYUnited KingdomThe postage costs of returning an international order to us are at the customers expense, we recommend customers use a postal/courier option that provides appropriate tracking and insurance for the items being returned. If you have a faulty item please <a href="https://www.eleanorbowmer.co.uk/pages/contact-us">contact us</a> regarding this before requesting a return, faulty returns are not charged a returns postage fee.&#xA0;Your refund will be processed within 7 working days of us receiving your return given it&apos;s complies with the conditions mentioned above, all refunds are processed back to the original payment method.

Wallpaper returns

If you have a question that hasn't been covered, please do drop us a message on the link above. Our team aim to respond to all queries within two working days.

Returns and Refunds

How to return an item

Faulty/ Damaged items

Wallpaper returns