If you have a question that hasn't been covered, please do drop us a message on the link above. Our team aim to respond to all queries within two working days.

Eleanor Bowmer

Your tracking information is provided once our warehouse team have handed your order over to the nominated delivery agent, at busy times there can be a delay in the postal service/ courier processing your order at the depot causing a delay in tracking links updating.Therefore please allow 24 hours for your tracking information to update once received. If you are tracking an order from outside of the UK, please note that tracking may not updated for a prolonged period whilst your order moves between countries.&#xA0; If you are concerned about your order please <a href="https://www.eleanorbowmer.co.uk/pages/contact-us">contact us</a> and we will look in to this for you.

Your tracking information is provided once our warehouse team have handed your order over to the nominated delivery agent, at busy times there can be a delay in the postal service/ courier processing your order at the depot causing a delay in trackin

My tracking link isn't working

Delivery

UK Delivery

International Delivery

Personalised product Delivery

Wallpaper Delivery

I've only received part of my order

I've received a Faulty/ Damaged item

I'm missing and item/ have received an incorrect item

I have been asked to pay Taxes/ Duties

Do you deliver to armed forces addresses.

UK Next day delivery conditions

Do you deliver to PO Boxes?

Can I still order to the USA?

Dispatch Note and Gift Note

How to return an item

Faulty/ Damaged items

Wallpaper returns

Returns and Refunds

Order Cancellations

Amending delivery information

Amending items ordered

I've made multiple orders, can I combine them?

I haven't received a confirmation email for my order

Order Queries

What payment methods do you offer?

My discount code isn't working

Do you offer Student discount?

Do you offer Blue light/ Key worker discounts?

What currency will I be charged in?

Do you offer a first order discount?

Payment and Discounts

What packaging do you ship your orders in?

Packaging

When will you restock?

Where are your products made?

Are your products microwave/dishwasher safe

Is your bone China suitable for vegans?

I've seen an Eleanor Bowmer product on another website can I order it from you?

How big are your mugs?

I cant see your whole product range?

Products

When will my pre order be delivered?

Pre Orders

I've ordered gift wrap in my order, can you wrap the items for me?

Do you sell gift cards?

How do I find out about a career at Eleanor Bowmer?

General Enquiries

Where can I find a list of stockists?

How do I become a stockist?

I purchased a product from a stockist and have a problem

Stockists

My tracking link isn't workingUpdated 2 months ago