Due to the wide range of products we sell we use a selection of different packaging materials, we take great care at all stages to ensure the use of any plastics are minimised whilst maintaining our priority of your order reaching you in perfect cond

Due to the wide range of products we sell we use a selection of different packaging materials, we take great care at all stages to ensure the use of any plastics are minimised whilst maintaining our priority of your order reaching you in perfect condition is achieved. The majority of our orders will be shipped in a FSC certified cardboard box using paper tape to seal, smaller items may arrive in a cardboard envelope and some large prints in a cardboard tube. We do not include packing slips or returns forms in our orders to reduce our use of paper.

What packaging do you ship your orders in?

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Eleanor Bowmer

Everything you need to know about our packaging.

Packaging

UK Delivery

International Delivery

Personalised product Delivery

Wallpaper Delivery

I've only received part of my order

I've received a Faulty/ Damaged item

I'm missing and item/ have received an incorrect item

I have been asked to pay Taxes/ Duties

Do you deliver to armed forces addresses.

UK Next day delivery conditions

My tracking link isn't working

Do you deliver to PO Boxes?

Can I still order to the USA?

Dispatch Note and Gift Note

Delivery

How to return an item

Faulty/ Damaged items

Wallpaper returns

Returns and Refunds

Order Cancellations

Amending delivery information

Amending items ordered

I've made multiple orders, can I combine them?

I haven't received a confirmation email for my order

Order Queries

What payment methods do you offer?

My discount code isn't working

Do you offer Student discount?

Do you offer Blue light/ Key worker discounts?

What currency will I be charged in?

Do you offer a first order discount?

Payment and Discounts

When will you restock?

Where are your products made?

Are your products microwave/dishwasher safe

Is your bone China suitable for vegans?

I've seen an Eleanor Bowmer product on another website can I order it from you?

How big are your mugs?

I cant see your whole product range?

Products

When will my pre order be delivered?

Pre Orders

I've ordered gift wrap in my order, can you wrap the items for me?

Do you sell gift cards?

How do I find out about a career at Eleanor Bowmer?

General Enquiries

Where can I find a list of stockists?

How do I become a stockist?

I purchased a product from a stockist and have a problem

Stockists