If you have a question that hasn't been covered, please do drop us a message on the link above. Our team aim to respond to all queries within two working days.

Eleanor Bowmer

Eleanor Bowmer customer help centre for all your questions on deliveries, returns, products or payment options.

Eleanor Bowmer customer help centre

UK Delivery

International Delivery

Personalised product Delivery

Wallpaper Delivery

I've only received part of my order

I've received a Faulty/ Damaged item

I'm missing and item/ have received an incorrect item

I have been asked to pay Taxes/ Duties

Do you deliver to armed forces addresses.

UK Next day delivery conditions

My tracking link isn't working

Do you deliver to PO Boxes?

Can I still order to the USA?

Delivery

How to return an item

Faulty/ Damaged items

Wallpaper returns

Returns and Refunds

Order Cancellations

Amending delivery information

Amending items ordered

I've made multiple orders, can I combine them?

I haven't received a confirmation email for my order

Order Queries

What payment methods do you offer?

My discount code isn't working

Do you offer Student discount?

Do you offer Blue light/ Key worker discounts?

What currency will I be charged in?

Do you offer a first order discount?

Payment and Discounts

What packaging do you ship your orders in?

Packaging

When will you restock?

Where are your products made?

Are your products microwave/dishwasher safe

Is your bone China suitable for vegans?

I've seen an Eleanor Bowmer product on another website can I order it from you?

How big are your mugs?

I cant see your whole product range?

Products

When will my pre order be delivered?

Pre Orders

I've ordered gift wrap in my order, can you wrap the items for me?

Do you sell gift cards?

How do I find out about a career at Eleanor Bowmer?

General Enquiries

Where can I find a list of stockists?

How do I become a stockist?

I purchased a product from a stockist and have a problem

Stockists

All your questions answered regarding delivery of your order.

Need to return an item, no problem we have the information needed.

Have a problem with your order, check out your options here.

Not sure how you can pay or problems using a discount code, we have you covered

Everything you need to know about our packaging.

Product query, we have some of our most popular here, but you can always contact us if your question isn't covered.

Wondering about your pre-order, further information here.

Got a question not covered anywhere else, we may just have it here, if not get in touch.

Thinking about becoming a stockist, get in touch here.

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